Frequently Asked Questions

Below is a selection of our most frequently asked questions, if your query is not answered please contact us.

How often does my dog need grooming?

This is dependent on breed, but long hair and curly hair dogs should come in every 4 – 6 weeks. Shorter hair dogs every 8 -12 weeks.

Is it possible to de-matt my dog or cat?

Not always, matts are very difficult to remove and cause the pet unnecessary stress and it can also be very painful. If the coat needs to be removed I will discuss this with you.

My dog can sometimes be aggressive?

If you know your dog may be aggressive, I will groom your dog with a muzzle and request that you remain with your dog while I carry out the groom.

My dog/cat has fleas?

That’s fine; I can treat fleas and carry out the groom.

My dog has never been to a groomer before?

If your dog is nervous they will be fine with me. I will take time to get them used to the environment and you can stay for a while, however I do recommend you leave for a while – even if its only to the room next door for a cup of tea and read a magazine. They will be reassured and get lots of cuddles!

Do I need to book an appointment?

Yes please, as it takes approx. 2 hours per dog. I can be flexible so please call to discuss.

Do you put my dog in a cage?


Get In Touch

  • 0208 394 0408
  • 07884 183 376

Where To Find Us

  • 9 Station Way
  • Cheam, Surrey
  • SM3 8SD

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